Authoring & Help Tools
Help authoring tools, component content management systems, knowledge bases, screen capture, diagramming and in-app guidance software for producing user assistance.
Guidde
A tool that captures a workflow and generates a narrated how-to video and accompanying step document using AI voiceover.
Help+Manual
A Windows help authoring tool that produces online help, PDF manuals, ePub and HTML output from a single source project.
Writer
An enterprise AI writing platform that generates and checks content against a company's own style guide and terminology.
AppFlowy
An open-source collaborative workspace for notes, wikis and project data that can be self-hosted for full data control.
Congree
An authoring assistance system that supports consistent terminology and controlled language in technical documentation.
Notion
A collaborative workspace combining documents, databases and wikis, commonly used for internal documentation and specs.
Stonly
A platform for building step-by-step interactive guides and decision trees for customer self-service and agent support.
Chameleon
A product adoption platform for in-app tours, tooltips, surveys and help launchers targeted at specific user segments.
Helpjuice
Knowledge base software for internal and customer-facing documentation, with customisable themes and search reporting.
Coda
A document platform that blends text, tables and automations, used for internal handbooks and process documentation.
Pendo
A product experience platform combining usage analytics with in-app guides and resource centres for user assistance.
Camtasia
TechSmith's screen recording and video editing tool, widely used to produce software tutorials and training videos.
WalkMe
A digital adoption platform that overlays step-by-step guidance and contextual help on web and enterprise software.
Almanac
A document platform with branching and version control aimed at team handbooks and internal process documentation.
Slite
A team knowledge base that keeps internal documentation verified and answers questions from the existing doc set.
Storylane
A demo automation platform for creating guided interactive product tours used in onboarding and sales enablement.
Help Scout
A customer support platform that includes Docs, a knowledge base tool for publishing self-service help articles.
Logseq
A privacy-first open-source outliner and knowledge base that stores content as local Markdown or Org-mode files.
UserGuiding
A product adoption tool for creating interactive product tours, checklists and in-app help centres without code.
Confluence
Atlassian's team workspace and wiki, widely used for internal product documentation, requirements and runbooks.
Guru
An internal knowledge platform that surfaces verified company knowledge inside the tools employees already use.
Mem
An AI note-taking and knowledge tool that organises meeting notes, projects and reference material for a team.
AFFiNE
An open-source knowledge base that combines documents, whiteboards and databases in a single editing surface.
Appcues
A no-code platform for building in-app onboarding flows, tooltips and announcements without engineering work.
HelpSite
A lightweight hosted service for publishing a simple support knowledge base or FAQ site on a custom domain.
Arcade
A platform for building interactive product demos and short product videos from recorded browser sessions.
HelpDocs
A hosted knowledge base tool for customer-facing help centres, with in-app widgets and search analytics.
Kapa.ai
A retrieval service that builds an AI assistant from a company's documentation, support content and code so users can ask questions directly.
Inkeep
A platform that turns product documentation and support content into an AI search and answering layer for docs sites and support channels.
Mendable
A tool for building AI chat applications over ingested documentation and technical content, with deployment and customisation options.
Mermaid
A JavaScript library that renders diagrams from a plain-text syntax, letting flowcharts and sequence diagrams live in Markdown source.
asciinema
An open-source tool and hosting service for recording terminal sessions as lightweight text-based casts that can be embedded in docs.
Hemingway Editor
A readability-focused editor that highlights long sentences, passive voice and complex phrasing to push writing toward plainer prose.
draw.io
An open-source diagramming application for flowcharts, architecture and network diagrams, usable in the browser or as a desktop app.
VHS
A command-line tool that scripts terminal recordings from a text file, producing reproducible GIFs and videos for CLI documentation.
Excalidraw
An open-source virtual whiteboard that produces hand-drawn style diagrams, often used for architecture sketches in documentation.